These are some of the most common WordPress Support frequently asked questions people have when they are trying to find someone to help them. If you don't find answers to what you need here, just send us an email or give us a call.
Are you real people?
Yes. We live and work in Louisville, KY in the United States. See here for more info.
How can I get a better feeling about you being able to provide WordPress support?
Send us an email or give us a call and we would be happy to discuss any WordPress issues you are having. Don't worry, you won't be charged for this time since we are just figuring out if we are a fit for each other.
What do you charge for WordPress support?
This is the number one question people have about WordPress support and the answer is that it all depends on what you need. One thing is for sure, we'll have a quick discussion with you to figure out your problem and then provide you with a number and timeline so that you know what to expect. You can then use what we provide you to compare it against another company you are evaluating for WordPress support. Either way, we really just want the best thing for you.
How do we get started?
You send us an email or call us and we will figure out what your needs are and then provide you with an estimate for the work that needs to be done.
Do you provide support for anything except WordPress?
Not at this time but we probably can point you to some people that can help.
Do you provide monthly WordPress support & maintenance?
Yes, some of our earliest customers were companies who needed help maintaining their WordPress websites and didn't have the knowledge or time to do it.
What if my WordPress website has been hacked; can you help?
More than likely we can get you back up and running; however, we have seen cases before where the entire website had to be rebuilt. Having a good backup and security policy in place is a great practice and we highly recommend backing up as frequently as you can.
How long will it take you to fix my WordPress website?
Great question. Most times issues can be resolved in an hour or less, sometimes it takes longer; it all depends on what's going on. One thing is for sure; we will always keep the communication lines open and tell you how small or big your issue is.